Ascensus recently exhibited at Smart Healthcare Live on the 15/16th June 2010 where they announced the official launch of EMMA Clinical Framework for the NHS. |
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Ascensus' work in the NHS has been covered by Publichtechnology.net following an interview with editor Jon Wilcox http://www.publictechnology.net/sector/nhs-health/ascensus-sets-sights-ascending-nhs-space |
Lower DNA Rates
Because EMMA is web based, we have been able to integrate some of the best new technologies into it from the outset with very little effort. Patients can get reminder emails and SMS messages for their appointment. All appointments get confirmation emails and Outlook invitations for their bookings detailing not only the time and date of their appointment, but also a wealth of appointment specific information advising them of the nature of their booking. This is incredibly valuable for both new and established patients who can count on receiving the correct information for their appointment including questionnaires to be filled out in advance in their patient portal.
Corporate Members
What's more, if the patient is a corporate member, the emails can be customised and branded at the company level to ensure that the language is consistent with their employer's healthcare policies or include internal contact details should be they be required - this is of particular benefit for the provision of in-house services where something as simple as directions to the medical centre could save a phone call.
EMMA automatically sends an email confirmation with every appointment as well as an Outlook invitation.
Natural Language
The text of the email is 'natural language' which means that it looks like it has been written by a human being, not by a computer and it even contains the specific information relating to the appointment you're booking. For example, if you're booking a health screen you may wish to include details of what to wear, whether to fast etc, in fact you can include whatever information you like. What's more, each email can be branded to each of your client companies so if you have a relationship with a corporate, you can brand the emails to appear as if they're coming from their HR, rather than from you.